Versand
SHIPPING POLICY
Last updated: September 14, 2026
This Shipping Policy explains the shipping and delivery conditions applicable to orders placed through bsxais.shop.
Store: bsxais
Website: https://bsxais.shop
Operator:
JT.BO. EJENDOMSSELSKAB ApS
Løftgårdevej 11
6855 Outrup
Denmark
Company Registration Number (CVR): 29448280
Email: JanielyVieira24@gmail.com
Telephone: +45 71416422
1. SHIPPING DESTINATIONS
We currently ship orders to:
• Germany
• Austria
Availability may depend on the delivery address and product.
If an order cannot be delivered to the address provided, we will contact the customer before dispatch whenever reasonably possible.
2. ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays that affect our fulfilment operations or shipping carriers.
Orders placed on weekends or applicable public holidays will normally begin processing on the next available business day.
Processing time refers to the time required to prepare an order for dispatch and is separate from transportation time.
3. ESTIMATED DELIVERY TIME
After dispatch, standard delivery normally takes approximately:
Germany:
7–15 business days
Austria:
7–15 business days
The estimated total period from order confirmation to delivery is therefore generally:
8–18 business days
These delivery periods are estimates rather than guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances outside our reasonable control, including:
• severe weather;
• transport disruption;
• carrier delays;
• unusually high seasonal demand;
• incorrect or incomplete delivery details;
• public holidays; or
• other exceptional logistics events.
We will make reasonable efforts to deliver orders within the stated estimated period.
4. SHIPPING COST
Standard shipping to Germany and Austria is free of charge unless a different shipping option and price are clearly displayed before the customer completes the order.
There are no undisclosed shipping charges added after checkout.
5. PRICES, TAXES, CUSTOMS AND IMPORT CHARGES
The amount shown to the customer before completing checkout represents the amount charged by us for the order, including all mandatory charges that we collect from the customer.
Customers will not be required by us to make an additional payment after checkout for:
• customs duties;
• import VAT;
• customs clearance charges;
• carrier administration charges; or
• undisclosed handling fees.
Where cross-border fulfilment requires customs processing, any customs duties, import taxes, or related charges that are the responsibility of the seller will be handled by us or our fulfilment arrangements and will not be separately demanded from the customer upon delivery.
We do not intentionally use a delivery model under which customers are unexpectedly required to pay additional import or customs charges before receiving their order.
If an exceptional carrier or customs error results in an unexpected payment request relating to an order, please contact us before making payment whenever reasonably possible so that we can investigate the issue.
6. ORDER CONFIRMATION
After successfully placing an order, the customer will receive an order confirmation at the email address provided during checkout.
The confirmation normally includes:
• order number;
• purchased product;
• quantity;
• delivery information; and
• amount paid.
Please review the order information and contact us promptly if any details are incorrect.
7. SHIPPING CONFIRMATION AND TRACKING
Once an order has been dispatched, tracking information will be provided where tracking is available for the selected shipment.
Tracking information may require some time after dispatch to become active in the carrier's system.
Customers may use the tracking information provided to follow the shipment's progress.
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please ensure that the following information is correct:
• recipient name;
• street and house number;
• apartment or unit number where applicable;
• postal code;
• city;
• country; and
• telephone number where required for delivery.
If you notice an address error before dispatch, contact us immediately.
We will attempt to update the address where operationally possible, but changes cannot be guaranteed once an order has entered the shipping process.
9. FAILED DELIVERY
If delivery cannot be completed because:
• the delivery address is incorrect or incomplete;
• the recipient repeatedly cannot be reached;
• delivery is refused without exercising an applicable cancellation or withdrawal right; or
• the parcel is not collected from the carrier,
the parcel may be returned to us or to the relevant fulfilment facility.
Please contact us if this occurs so that we can determine the appropriate next step.
10. DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please contact us at:
Email: JanielyVieira24@gmail.com
Please provide your order number.
We will review the available tracking information and, where appropriate, contact the carrier or fulfilment provider.
11. LOST SHIPMENTS
If tracking information indicates that a shipment has been lost, or if the carrier confirms that it cannot be delivered, please contact us.
Once the situation has been verified, we will provide an appropriate solution in accordance with applicable law.
This may include:
• replacement; or
• refund.
12. DAMAGED SHIPMENTS
If an order arrives visibly damaged, please take photographs of:
• the outer packaging;
• the shipping label;
• the damaged area; and
• the product itself.
Contact us promptly at:
JanielyVieira24@gmail.com
Please include your order number and the relevant photographs.
We will assess the issue and provide an appropriate remedy.
13. MULTIPLE PARCELS
In some circumstances, an order containing multiple items may be delivered in more than one parcel.
If this occurs, the parcels may arrive on different dates and may have separate tracking numbers.
You will not be charged an additional shipping fee solely because we choose to split an order into multiple parcels.
14. OWNERSHIP AND RISK
Risk of loss or damage will pass to the consumer in accordance with applicable consumer law.
Nothing in this policy is intended to transfer transport risk to a consumer earlier than permitted by mandatory law.
15. CHANGES TO SHIPPING CONDITIONS
Any shipping charge, delivery method, or material delivery condition applicable to an order will be disclosed before the customer completes the purchase.
We will not retroactively impose additional undisclosed delivery charges after an order has been completed.
16. CONTACT
For questions about shipping, tracking, delivery, or damaged parcels, please contact:
JT.BO. EJENDOMSSELSKAB ApS
Store: bsxais
Løftgårdevej 11
6855 Outrup
Denmark
CVR: 29448280
Email: JanielyVieira24@gmail.com
Telephone: +45 71416422
Website: https://bsxais.shop